You can manage your subscription, amend your delivery address and cancel subscriptions in the "MY ACCOUNT" tab from the panel on the left of your screen.
Alternatively, contact us the online chat or email Hello@loveyourself.co.uk
If you chose "subscription" in your previous order this will repeat weekly unless cancelled.
Yes, you can cancel your subscriptions any time by contacting us or in the "My Account" section online. We do request at least 2 days’ (48hrs) notice for cancellations
Yes, as long as you let us know 48Hrs before we will refund the days not yet received.
Sure, we request 48Hrs notice - just let us know what you'd like to change it to by contacting us online or email hello@loveyourself.co.uk with your requests.
You can pause your order any time, we will need at least 48 Hours’ notice to limit food waste
Sure, just let us know what you'd like to change it to by contacting us online or email hello@loveyourself.co.uk with your requests. We need at least 48Hrs to action any amendments to your order.
Sure, if you let us know at least 48Hrs before we will be happy to cancel/amend and refund your order for the days left.
All our deliveries arrive between 1730-2200, Sunday, Tuesday & Thursday evening. You should receive a notification when your order is out for delivery including live tracking information. Unfortunately, our online agents can't specify delivery times for each order.
We do not deliver on Friday or Saturday
If you ordered a 6 day plan your Saturday meals will arrive with your Friday meals on Thursday evening, you will receive 2 days worth of food on Thursday.
All our deliveries arrive between 1730-2200, Sunday, Tuesday & Thursday evening. You should receive a notification when your order is out for delivery including live tracking information. Unfortunately, our online agents can't specify delivery times for each order.
We do not deliver on Friday or Saturday
Our food is always cooked and delivered fresh, never frozen
Each week’s menu is available on the relevant diets page, if you scroll down on the page you will see this.
The menu is always updated mid-week to show the next weeks menu, and emailed on Fridays.
All our meals are labelled with ingredients, nutritional info and allergens.
We have dishes inspired from all around the world, our menus are updated weekly, and with over 500 dishes our guarantee is that no menu will be the same within any given month.
No, all our meals are ready made, either heat in the oven or microwave or enjoy cold. See heating instructions on the label
We do not have a Vegan menu, however our Vegetarian diet can be done Gluten and Dairy free
We allow substitutes of up to 2 items for allergies and intolerances, as well as dietary preferences but certain items may be difficult to exclude, please contact us for more information
We are happy to exclude up to 2 ingredients for allergies and intolerances. However, if you have allergies, the service is used at your own risk. Whilst we do everything we can to ensure an excluded ingredient is not contained within your meal. The meals are made in a facility that handles nuts, eggs, soya, sesame, celery and dairy products so we cannot guarantee that traces of these ingredients will not be present in the meals.
Yes, most of our meals have halal options, please contact us for further info
Our diets come in different calorie options per day, with different macro ratios per menu, these are not customizable.
Get in touch if you would like for information on the macro information.
Our meals are delivered chilled and can be reheated in the oven or microwave, our containers are safe for both. If heating in the microwave, poke a few holes in the clear film before heating. If heating in the oven ensure the clear film is completely removed, do not heat longer than 45min, not higher than 130°C
We never used processed meat. It is one of our key fundamental ideas not to give you "carcinogenic foods". It MUST be fresh locally traceable meat or we don’t do it.
We get our menu inspirations from all parts of the world. We believe in innovation to keep things interesting and to give you the best possible flavours and new experiences. If you have any requests or suggestions feel free to email hello@loveyourself.co.uk
Our meals are cooked fresh daily and sealed without any argon or nitrogen. If kept in a fridge, it will keep for 2 to 3 days.
Yes, most of our meals can be frozen, however we can’t guarantee the taste will be as fresh as when delivered.
Absolutely, we cook everything ourselves. We even bake our own bread.
We source our food from local British farms and green grocers. When creating the menu we try to use seasonal ingredients where possible, however we don’t want to bore you so will add some exotic elements like fresh mango or guava from time to time
All our containers are biodegradable and 90 days compostable. Our bags are made of paper and our bottles are made from 100% recyclable plastics
This depends on the menu, calories and duration you choose. The price includes the delivery, you get 5 fresh meals delivered daily, which works out to around £5 per meal.
We deliver throughout central and Greater London, generally throughout the M25 and extended areas, if your postcode doesn't show up on our delivery you can get in touch online or email Hello@loveyourself.co.uk
We have partnered with DPD deliveries to offer UK wide delivery on all our meal plans, at 'no extra cost.
The delivery schedule differs from our standard delivery and runs from Tuesday - Friday morning before 12:00am
Tuesday:
You will receive food for Tuesday and Wednesday
Thursday:
You will receive food for Thursday and Friday
Friday:
You will receive food for Saturday (and Sunday if 6 day order)
We have partnered with DPD deliveries to offer UK wide delivery on all our meal plans, at no extra cost.
The delivery schedule differs from our standard delivery and runs from Tuesday - Friday morning before 12:00am
Tuesday:
You will receive food for Tuesday and Wednesday
Thursday:
You will receive food for Thursday and Friday
Friday:
You will receive food for Saturday (and Sunday if 6 day order)
Our order cut-off is 11:55AM each day for next day delivery, after this we have a 2-day lead time. You can select your delivery day on the CART page
You will get 5 meals delivered fresh, including Breakfast, Lunch, Dinner and 2 snacks.
Our Keto menu offers only 4 meals a day (1 Snack).
We allow substitutions of up to 2 items from the menu for allergies and intolerances. In order to keep our pricing low, we only offer the meal options listed on the site.
Residential deliveries are made between the hours of 5:30pm-10pm Sunday, Tuesday & Thursday evening.
We do not deliver on Fridays or Saturdays
Office addresses between the hours of 6am-9am Monday through to Friday For office deliveries, we require a minimum order of 3 boxes
Yes, as long as you stick to the diet, you will lose weight. An additional bonus is you will feel great as you are getting all your essential vitamins, amino acids, from natural sources not processed.
We don’t believe in spending money on expensive marketing, instead we are so confident you will like our food, that you will refer your friends and family. Currently we are doing a referral scheme, If you refer a friend, you receive a £40 gift voucher. Simple.
All our meals are scannable in MyFitnessPal app. Each meal is labelled with a barcode. All you have to do is scan it into MyFitnessPal app and it will give you a breakdown of all the nutritional data. Very easy!
For best results we recommend sticking to the diet as strict as possible during the week. We only provide food for the weekdays (and Saturdays) to give you the freedom to enjoy a few cheat meals on weekends, and to keep your cooking skills in check.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to
other lenders. Neither Klarna nor Love Yourself run credit searches against you that could impact your credit rating.
Payment information is processed securely by Klarna. No card details are transferred to or held by Love Yourself. All transactions take place via connections
secured with the latest industry standard security protocols.
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in
the Klarna app to pay for your order.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Once Love Yourself has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment
schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled
payments. You are always able to monitor the status of your order in the Klarna app.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. If you have not paid the statement yet, then the refund will reduce the
statement or cancel it completely.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to
make payments.
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile
number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important
that you give us the correct details, as otherwise you will not receive the payment information.
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will
automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by
Love Yourself and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app .
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to
your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item
availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and
accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna
payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option
is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online
store, previous order history and item availability.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is
taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor
your payments’ schedule in the Klarna app.
As soon as Love Yourself have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return
will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Love Yourself from the debit or credit card
you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect
payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15
days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in
Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely
event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and
payments in the Klarna app or by logging in at www.klarna.com/uk .
In the event that your goods have not been received please call Love Yourself to check on your order and delivery status. You can also contact Klarna’s Customer
Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only
pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into
www.klarna.com/uk .
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When
choosing Pay later in 30 days, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or
over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your
registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every
order and in turn, as it is denied does not mean it will be denied for all future orders.
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods
once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms
that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to
complete your order by paying by credit or debit card at the checkout.
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from
the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay
later in 30 days’ products even if you have failed to pay on time.
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can
settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
If you pay by card, Love Yourself will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email
address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order
and payments by logging in to the Klarna app or www.klarna.com /uk.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Love Yourself to check on
delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while
you wait for the goods to arrive.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current
billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's
very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
